77pkr Privacy Policy – Your Data, Your Rights

1 Overview

This Privacy Policy describes how 77pkr ("we", "us", "the Platform") collects, processes, stores and protects personal information provided by users ("you", "the member") when registering for and using the 77pkr platform, including the website and mobile application.

We are committed to handling your personal information with care and transparency. We only collect data that is genuinely needed to provide platform services, verify accounts, process payments, prevent fraud and communicate with members. We do not collect data out of habit or hold it longer than necessary.

This Policy applies to all personal data collected through the platform, including information provided at registration, during KYC verification, when making deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer, and through general platform use. It also applies to data collected automatically through cookies and usage analytics.

2 Data We Collect

The categories of personal information collected by 77pkr depend on how you use the platform. The primary categories are:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, health data or biometric data unless specifically required for legal compliance in exceptional circumstances.

3 How We Collect Your Data

Data is collected through three main channels:

• Directly from you — when you register an account, submit KYC documents, make a deposit or withdrawal, contact support, or update your account details
• Automatically — when you use the platform, our systems log technical data including your IP address, device information, session duration, games accessed and navigation behaviour
• From payment providers — when you process a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the payment provider shares transaction confirmation data with us to reconcile your account balance

We do not purchase data about you from data brokers or any external commercial sources. All data we hold about you was either provided by you directly or generated through your use of the platform.

4 How We Use Your Data

Every use of your personal data by 77pkr is based on a legitimate purpose. The primary purposes are:

• Account management — creating, maintaining and securing your account, processing login authentication and managing account settings
• Identity verification — confirming your identity and age through the KYC process to comply with platform policies and prevent underage access
• Payment processing — facilitating deposits and withdrawals in PKR through your chosen payment method, reconciling transactions and resolving payment queries
• Fraud detection and prevention — monitoring accounts and transactions for unusual patterns, multiple account detection, chargeback fraud and bonus abuse
• Customer support — responding to queries, resolving disputes and maintaining a record of communication history for quality assurance
• Responsible gaming — monitoring usage patterns to identify behaviour that may indicate a player needs support, and providing access to self-management tools
• Platform improvement — using aggregated, anonymised usage data to understand how players navigate the platform and improve the overall experience
• Promotional communications — sending bonus offers and updates to members who have opted in to marketing communications (opt-out available at any time)

We do not use your personal data for automated decision-making processes that would produce legal or significant effects on you without human review.

5 Payment Data and Financial Information

Given that all financial transactions on 77pkr are in Pakistani Rupees (PKR) and processed through local payment methods, we want to be specific about how payment data is handled.

When you deposit via JazzCash or Easypaisa, the transaction is initiated through the respective mobile wallet's own system. 77pkr receives confirmation of a successful transaction along with the registered account name and transaction reference. We do not receive or store your mobile wallet PIN or password.

When you deposit via bank transfer or Raast, we receive your bank account details (name and account number or IBAN) as part of the transfer record. This information is stored securely and used to match deposits to your account and process withdrawals back to the same source.

For card payments, card processing is handled by the payment gateway provider. Full card details are processed and tokenised by the gateway — 77pkr receives only a masked card reference for the purposes of withdrawal matching. We do not store full card numbers, CVV codes or expiry dates on our own systems.

6 Sharing Your Data With Third Parties

77pkr does not sell, rent or trade your personal information. We share data with third parties only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the minimum information required to process your transaction. Each payment provider operates under their own privacy terms.
• Game providers — when you play a game on 77pkr, a session is established with the game provider's server. Providers such as Pragmatic Play, PG Soft and others may receive anonymised session identifiers and bet data for game integrity and RNG auditing purposes. They do not receive your name, contact details or payment information.
• Fraud prevention services — technical data including IP addresses and device fingerprints may be processed by fraud detection tools to protect the platform and all its members.
• Legal compliance — where we receive a valid legal requirement to disclose personal information, we will comply. Where permitted, we will notify the affected member of such a request.

All third parties who handle personal data on behalf of 77pkr are required to process that data only for the specified purpose and in accordance with applicable data protection standards.

7 Data Retention

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory or security obligations. The general retention guidelines are:

• Active account data — retained for the duration of your account's active status and for a defined period after account closure to cover any post-closure disputes or legal requirements
• KYC documents — retained for a minimum of five years following account closure to meet identity verification obligations
• Transaction records — retained for a minimum of five years following the transaction date
• Support communications — retained for up to three years after the last interaction, then deleted
• Marketing opt-in records — retained for as long as your marketing preference is active; deleted promptly if you opt out

When data is no longer required, it is either securely deleted or irreversibly anonymised. Anonymised data that no longer identifies you may be retained for analytical purposes without limit.

8 Security Measures

77pkr implements a layered approach to data security. The key technical and organisational measures in place include:

• SSL/TLS encryption — all data transmitted between your device and our servers is encrypted in transit
• Access controls — personal data is accessible only to staff members with a legitimate business need, each with individual authenticated access credentials
• Two-factor authentication — available for account logins and required for certain administrative operations on the platform
• Intrusion detection — our systems are monitored continuously for unusual access patterns or potential security incidents
• Data minimisation — we collect only the data that is genuinely necessary, reducing the volume of sensitive information held at any given time

While we maintain strong security practices, no system can guarantee absolute security against all possible threats. If you believe your account has been accessed without your authorisation, contact support immediately to initiate an account security review.

9 Cookies and Tracking

77pkr uses cookies and similar technologies to operate the platform effectively and improve the user experience. Below is a breakdown of the cookie categories used:

You can manage or block cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your account. We do not use third-party advertising or tracking cookies that follow you across unrelated websites.

10 Your Rights Over Your Data

As a 77pkr member, you have the following rights regarding the personal data we hold about you:

To exercise any of these rights, contact support at [email protected] with the subject line "Data Rights Request" and your registered account username. We will acknowledge your request and respond within a reasonable period.

11 Minors and Under-18 Access

77pkr is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from individuals under 18. Age verification is a mandatory component of the KYC process for all accounts.

If we have reasonable grounds to believe that a registered account belongs to a person under 18, we will suspend the account, hold the associated balance and initiate identity verification. Where underage access is confirmed, the account will be permanently closed and any deposited funds will be returned through the same payment method used, minus any amounts spent on gameplay.

If you believe a minor may have registered on the platform using your details or payment methods, please contact support immediately.

12 Changes to This Privacy Policy

77pkr may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or legal requirements. When material changes are made, the "Last updated" date at the top of this page will be revised.

Where changes are significant, we may also notify registered members via their account email address or through a notice within the platform. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

Previous versions of this Privacy Policy are not publicly archived. If you require the version that was in effect on a specific date, please contact support with your request.

13 Privacy Questions and Contact

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the 77pkr support team.

You can reach us via:

• Live Chat — available inside your account dashboard for the fastest response
• Email — [email protected] with the subject "Privacy Query"

Please include your registered username and a clear description of your query so we can handle your request as efficiently as possible. We aim to respond to all privacy-related enquiries promptly.

You can also review the related policies on this platform: Terms and Conditions and Responsible Gaming.